Shipping policy

Shipping Policy

At Canadian Jewellery Boutique, we are dedicated to delivering your orders with care and precision. Below is our shipping policy, outlining the process from order procurement to delivery.

Order Procurement Time

  • Procurement Period: Most orders require a 13 business day procurement period before they are ready for shipment. This time allows us to ensure that your items are crafted, prepared, and inspected to meet our high standards of quality.

  • Custom Orders: Please note that custom or made-to-order items may require additional time beyond the standard procurement period. Specific details will be provided at the time of purchase.

Shipping Rates & Delivery

  • Standard Shipping: Once your order is ready for shipment, we offer standard shipping on all orders. Shipping rates are calculated at checkout based on your location and the total weight of your order.

  • Expedited Shipping: If you need your order sooner, expedited shipping options are available at an additional cost. Rates and delivery times for expedited shipping will be provided during checkout.

  • Free Shipping: We offer free standard shipping on orders over $200 within Canada. This offer will be automatically applied at checkout.

  • International Shipping: We ship worldwide! Shipping costs and delivery times vary based on the destination country. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

Delivery Times

  • Canada: Standard shipping typically takes 3-7 business days after the 13 business day procurement period. Expedited options are available for faster delivery.

  • United States: Standard shipping typically takes 5-10 business days after the 13 business day procurement period. Expedited options are available for faster delivery.

  • International: Delivery times for international orders vary by destination and typically range from 7-21 business days after the 13 business day procurement period.

Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status of your delivery in real-time.

Shipping Restrictions

  • PO Boxes: We do not ship to PO Box addresses. Please provide a physical address for delivery.

  • Restricted Locations: Due to carrier limitations, there may be certain areas we are unable to ship to. If this affects your order, we will contact you to discuss alternative options.

Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us immediately at [insert contact information] with photos of the damage, and we will assist you with a replacement or refund.

  • Lost Packages: If your package is lost in transit, please contact us as soon as possible, and we will work with the shipping carrier to resolve the issue.

Customs, Duties, and Taxes

  • International Orders: International shipments may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

Contact Us

If you have any questions about our shipping policy or need further assistance with your order, please don’t hesitate to contact us.